Return Policy
- 1. What is sportswelcome's return policy?
- 2. How do I return a purchase?
- 3. How do I return an item by mail?
- 4. Can I return merchandise that has been worn?
- 1. What is sportswelcome's return policy?
- We want to thank you for shopping at sportswelcome and want you to be completely satisfied with your purchase. If you are unsure about your purchase, please do not wear the item(s). Merchandise may be returned under the guidelines on this page (below).
- 2. How do I return a purchase?
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You may return a purchase to a store or by mail, according to the guidelines for each method stated below. After 45 days, items may not be returned for any reason.
Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist. - 3. How do I return an item by mail?
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Before you return an item by mail, please read the following policy first:
a. Upon receipt of your order, please examine it carefully. If for any reason you are not satisfied with the order, contact our live service or send us email.
b. Explain the problem to the customer service representative, and they will give you a return authorization number to write on your packing slip so that you may return the item. Returns will not be accepted without prior authorization.
c. All products must be returned in new condition. Footwear items must be returned in their original box and apparel items must have the tags unless problems in manufacturing exist.
d. sportswelcome.com advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. sportswelcome is not responsible for returned product in transit.
e. Upon receipt of your order at our warehouse, providing everything is correct, we will credit the original purchase. An email confirmation notifying you of the credit will be sent to the email address provided on your order. Allow up to two billing cycles for the credit to appear on your statement. Orders returned for credit that were purchased with a Gift Card will be refunded by a check mailed to the billing address.
After 45 days, items may not be returned for any reason.
- 4. Can I return merchandise that has been worn?
- Whether or not you have the packing slip, normal wear and tear is not warranted on any merchandise. Exchanges on worn merchandise will only be made when the damage is caused by a manufacturer 's defect. Items cut or sliced by sharp objects cannot be exchanged. After 45 days, items may not be returned for any reason.
